RETURNS & REFUNDS
Returning to a Store
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to return your order you must do so within 28 days (7 days for sale items).. Certain items cannot be returned as detailed in the EXCEPTIONS TO THE RETURNS POLICY section.
Returns Via Courier
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days.
We are pleased to offer free and immediate returns in over 600 locations across the UK.
This is the quickest and easiest way to arrange a return, visit one of our Reiss stores and your refund will be actioned immediately in store. If a Next store is more convenient for you, we have partnered with them to receive Reiss returns and to arrange refunds in their stores.
Alongside our free in-store returns, you can also arrange a return via courier, collected from your home or via your local Evri, Parcelshop or locker. From February 1st 2023 this will cost £1.95 per parcel, which will be deducted from your total refund amount within 3-5 days.
Using Evri Parcel Shop to Return an Order
Items in a new and unused condition can be returned via a Evri Parcel Shop. To return items you will need the ‘peel off’ returns label from the original dispatch note. Without this, a return cannot be completed at a Evri Parcel Shop. Specific packaging or dispatch bag are not required, although if possible please return in the original packaging. The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at a Evri Parcel Shop. Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days.
Exceptions to the Returns Policy
The following exceptions apply to our returns policy. For hygiene reasons, pierced jewellery items cannot be returned if unwrapped or unsealed unless faulty. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.
Swimwear/Underwear - Please note, in the interest of hygiene we do not offer refunds on swimwear or underwear if the hygiene seal has been removed or any tickets have been broken.Fragrance - Please note, in the interests of hygiene and consumer safety, we are unable to accept returns where the fragrance packaging has been opened or damaged.
Fragrance - Please note, in the interests of hygiene and consumer safety, we are unable to accept returns where the fragrance packaging has been opened or damaged.
Earrings - In the interests of hygiene and consumer safety, we are unable to accept returns on earrings for pierced ears.
