GENERAL
The Boccognani website is operated by Santa Teresa Limited trading as Boccognani under an exclusive licence from Boccognani. References in these terms to “us” or “we” is a reference to Santa Teresa Limited trading as Boccognani.
These terms and conditions set out the basis on which you can use our website and place orders for items from us. To register on the site and to place orders with us you must be aged 18 or over. By ordering goods from us you are deemed to have understood and accepted these terms.
APPLICATION AND ACCOUNT DETAILS
If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years old, you may use https://www.boccognani.com only with involvement of a parent or guardian. We reserve the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
We are committed to respecting your privacy. A copy of our Privacy Policy can be found here. An electronic copy of each order is held by us but will not be accessible to you. All orders will be concluded in the English language. We may also contact you for market research purposes. You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks.
YOUR ORDER
Orders and Contract
Your order for goods is accepted and a contract is formed when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by us, nor at the point in time that you receive an email from us acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by us, or may be cancelled by you.
Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following the formation of the contract, we will continue to own any goods ordered until we receive payment in full from you, even though the goods may have already been delivered to you. Purchases from us will be charged the day the goods are dispatched/purchased in-store.
