DELIVERY
Delivery to Store
Delivery of your order to stores is free. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding airport concessions, and is subject to stock availability and demand.
Please take one form of personal identification (e.g. driving license or utility bill) and the delivery note. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection on the stated delivery day from 2pm Tuesday to Saturday. Orders delivered to store that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.
Courier Delivery
Our standard courier delivery charge to your home is £5.95 per delivery. The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, we will deliver by an alternative carrier and this may take longer.
In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.
No delivery services are available on a bank holiday. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
For full courier delivery charges, see the DELIVERY CHARGES section.
Delivery Charges
Delivery charges will not be refunded if you return your order unless the product is faulty or does not fit the description given.
Next Day Delivery- Excluded Post Codes
NB If the first 4/5 characters of the following postcodes below match your postcode (e.g. AB12 3xx), Next Day Delivery will be unavailable.AB 31-35 41-54 52 ABERDEEN ; AB 36-38 55-56 83 NORTHERN HIGHLANDS ; EI (ZZ75) ALL 75 EIRE (REPUBLIC OF IRELAND) ; FK 17-21 85 ARGYLL ; GY 9 72 GUERNSEY ; HS 1-9 83 NORTHERN HIGHLANDS ; IM ALL 73 ISLE OF MAN ; IV ALL 83 NORTHERN HIGHLANDS ; KA 27 86 ARRAN ; KA 28 85 ARGYLL ; KW 0-14 83 NORTHERN HIGHLANDS ; KW 15-17 82 ORKNEY SHETLAND ; PA 20-78 85 ARGYLL ; PH 15-18 85 ARGYLL ; PH 19-29 32-33 45-48 83 NORTHERN HIGHLANDS ; PH 30-31 34-44 49-99 85 ARGYLL ; TR 21-25 37 CORNWALL ; ZE ALL 82 ORKNEY SHETLAND
Delivery to Evri Parcel Shop
Standard delivery charge to a Evri Parcel shop is £5.95. Standard next day delivery is available to most Evri Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to a Evri Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Evri Parcel Shop. Your parcel will be kept at your designated Evri Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Evri Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to a Evri Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel on the customer’s behalf, the identification supplied should be for the customer that has placed the order.
Northern Ireland
Returns Information
If the whole order for which Delivery has been charged is returned, the £5.95 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund).
Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Or within 14 days of cancelling your order, if you have informed us in writing of your wish to cancel, within 14 days of delivery (beginning on the day after you receive the goods).
Returns to store are free.
The returns charge will be deducted from your account or from the sum refunded to you.
Delivery to Alternative Address
This service allows orders placed by the customer to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. You must sign into your Account with your password to use this feature. Unfortunately we are unable to deliver to workplace addresses. After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address).
Once this order has been successfully processed, you can start having items delivered to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used.
Gift Cards or eVouchers cannot be used to pay for goods purchased and delivered to an alternative delivery address. In the instance that part of the order is delivered to a store and part is delivered to a new address, the order may still need to be paid for in full by credit card.
Free Delivery Offers
Free delivery offers are subject to availability. Free delivery and other offer codes remain our property, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.
Free delivery on a second order within 30 minutes of an initial order is only offered where a delivery fee has been paid on the initial order.
